Privacy Policy

Pursuant to Article 6 of Law No. 2004-575 of 21 June 2004 for Confidence in the Digital Economy (LCEN), please note that this website is published by HOTEL RESTAURANT ORIGINES.

Introduction

In connection with the use of its services, and in particular the services accessible via its website, mobile site, online shop and mobile applications, HOTEL RESTAURANT ORIGINES, acting as data controller, may collect and process personal data concerning you.

We are committed to protecting the privacy of prospective and actual visitors to our sites: website, mobile site, online shop and mobile applications. All personal data processing carried out in connection with the services provided complies with applicable local data protection regulations, including the provisions of the amended French Data Protection Act ("loi informatique et libertés") of 6 January 1978 and the General Data Protection Regulation (EU Regulation 2016/679, or "GDPR").

1 - What are our commitments regarding the protection of personal data?

HOTEL RESTAURANT ORIGINES undertakes to guarantee a high level of protection for the personal data of its customers, prospects, and users of its sites (website, mobile site, online shop and mobile applications), as well as any other individual whose personal data it processes.

HOTEL RESTAURANT ORIGINES undertakes to comply with the regulations applicable to all the personal data processing it carries out:

Your personal data is processed lawfully, fairly and transparently;

Your personal data is collected for specified, explicit and legitimate purposes, and is not further processed in a manner incompatible with those purposes;

Your personal data is kept adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed;

Your personal data is accurate and kept up to date, and every reasonable step is taken to ensure that data which is inaccurate, having regard to the purposes for which it is processed, is erased or rectified without delay.

HOTEL RESTAURANT ORIGINES implements appropriate technical and organisational measures to ensure a level of security appropriate to the risk inherent in its processing operations, to meet regulatory requirements, and to protect the rights and data of data subjects from the design stage of its processing operations onward.

Furthermore, HOTEL RESTAURANT ORIGINES contractually requires its data processors (service providers, suppliers, etc.) to apply the same level of personal data protection.

2 - What personal data do we collect?

A - Depending on the purpose of collection

The personal data we collect varies depending on the purpose of collection and the Service we provide to you. Generally, we may directly collect the following categories of personal data:

a) personal contact details, such as your surname, first name, email address, postal address and phone number(s);

b) the credentials used to access your online account, namely your username and password. This is necessary for us to create a personal user account;

c) exchanges with us, which may include details of conversations via chat or customer service;

d) demographic information, such as your age, gender and lifestyle preferences (including your favourite products and your interest in them);

e) browsing history, such as pages visited, the date of the visit, your location at the time of the visit, or your IP address;

f) payment information when a purchase or booking is made on one of our sites, online shops, or applications. The invoice is generally issued in your name, and includes your billing address and payment details such as your credit card or bank account information.

We may also collect personal data about you indirectly when you share content on social networks, websites, shops or applications relating to our products and services, or when you respond to our posts and promotional advertisements on social networks.

B - Personal data concerning minors

HOTEL RESTAURANT ORIGINES does not collect or process personal data relating to children under the age of 18 without the prior consent of the parents or holders of parental responsibility for the child.

If personal data concerning children is collected via our sites (website, mobile site, online shop and mobile applications), parents or holders of parental authority may object by contacting us at the address indicated at the bottom of this page.

3 - How is personal data collected?

A - How your data is collected

In the course of our relationship, you may provide us with your personal data through various means, in particular on our sites (website, mobile site, online shop and mobile applications) while browsing, making purchases or bookings, filling in various data-collection forms, subscribing to our e-newsletter, creating an account, submitting an application, posting comments on our social media pages, contacting our establishment in any way, or otherwise transmitting your personal data to us.

B - IP address

An IP address is a series of numbers automatically assigned to your computer by your internet service provider each time you connect. Each time you make a request on the site, our servers record a trace of your visit. We collect IP addresses in order to analyse trends on the site. We do not transmit any information that would allow you to be identified, meaning that your session is recorded but remains anonymous to us. We may use your IP address in cooperation with your internet service provider to identify you where we need to enforce our terms of use to protect our services and customers, or to comply with applicable laws.

C - Cookies

In order to continually improve the quality of the services offered on our sites (website, mobile site, online shop and mobile application) and their suitability to your expectations, HOTEL RESTAURANT ORIGINES may use "cookies", text files used to identify your device when you connect to one of our services. Placing a cookie or tracker on your device (computer, tablet, smartphone, etc.) allows HOTEL RESTAURANT ORIGINES to collect information and personal data, depending on your device settings.

Types of cookies used:

a) Cookies essential to the use of the site. They allow you to use the site's main features, such as purchasing or booking services, for example. If you disable the use of cookies, you will no longer be able to benefit from these features. The information retained cannot be used for commercial purposes.

b) Site performance cookies. Performance cookies allow us to optimise our website and detect any technical issues you may encounter. They allow us to gather information on how you use the site, including the number of visits per page, the number of error messages displayed, the time spent on a page, or the number of clicks on an area of the site. The information retained cannot be used for commercial purposes.

c) Functionality cookies. These cookies allow the site to remember the choices you have made (such as your username, chosen language, or region) and to provide more precise, personalised features. These cookies may also be used to remember changes made by the user, such as text size or font. They may also be used to provide services you have requested, such as watching a video or leaving a comment on a blog. The information collected by these cookies may be made anonymous and cannot track your browsing activity on other sites. By using our website, you agree to receive this type of cookie on your device.

d) Advertising and marketing cookies. These cookies collect information about your internet browsing habits in order to offer you advertising tailored to your interests. They also help limit the number of times you see a given advertisement and help us assess the effectiveness of our advertising campaigns. They are generally installed by advertising networks with the website operator's permission. They record visits made to a site and share this information with other companies (advertisers, for example). Targeted or advertising cookies are often linked to site features provided by the partner company. Information is collected and shared with third parties to offer audience targeting and optimisation solutions to advertisers and publishers. No personal data is collected and no individual can be identified from the data collected.

e) Cookies from third-party websites and social networks. Our website contains links and/or content pointing to other sites and social networks, and we have no knowledge of the cookies used by these third parties. For more information, please refer to the information provided by these third-party sites and social networks regarding their own cookies.

D - Respect for your privacy

We are committed to protecting your privacy and adhere to the following two principles:

We do not associate any information that would directly and personally identify you with your cookies. Cookies never allow us to know your address, date of birth, phone number, or any other information that could identify you.

We do not provide any personal information to advertisers or to third-party sites that display our advertisements based on your interests.

If your computer or mobile device is used by several people, or has several browsers installed, content displayed to other users may reflect your preferences. If you wish, you can change your browser settings.

For more information on how cookies and targeted advertising work, you can visit the CNIL website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser

E - Links to third-party sites

Our sites (website, mobile site, online shop and mobile applications) may contain links redirecting to third-party websites. We accept no responsibility for the collection, use, management, sharing or disclosure of data and information by these third parties. The disclosure of information on third-party sites is governed by the privacy policy and terms of use of those sites. We recommend that you read the privacy policies of these websites before submitting any personal information.

4 - What is the data collected used for?

Your data is used mainly for booking and purchasing purposes (provision of services and products), prospecting, loyalty programmes, promotional activities, commercial information, satisfaction surveys, organising competitions, developing new services and products intended to improve your customer experience at our establishment, statistical studies, recruitment, after-sales service, and handling your requests and/or complaints. Aside from cases where your consent has been obtained (in particular to send you personalised offers), the processing of your data for the above purposes is in particular necessary:

To ensure performance of the service contract;

To comply with a legal obligation;

For the purposes of the legitimate interests pursued by our establishment (in particular developing new services and offers, improving customer service, etc.).

More specifically, your data is used:

To allow you to benefit from all the services available on our establishment's website, mobile site, shop and mobile applications: creating a user account, e-newsletter, booking management, support and complaints handling, loyalty programme management, etc.;

To allow you to browse our websites;

To best match our information, notifications, offers and other forms of service to your interests;

To facilitate the completion of administrative formalities relating to bookings and purchases.

5 - How long is your data kept?

HOTEL RESTAURANT ORIGINES undertakes to keep your personal data for a period not exceeding that necessary for the purposes for which it is processed.

Retention periods are defined according to the processing purposes implemented by HOTEL RESTAURANT ORIGINES and take into account, in particular, applicable legal provisions imposing a specific retention period for certain categories of data, any applicable limitation periods, and CNIL recommendations regarding certain categories of data processing.

6 - Who may have access to your personal data?

A - Recipients of your data

Data collected on our website, mobile site, online shop and mobile applications may be disclosed to our internal staff, or to its ancillary service providers (data processors, suppliers, banks), for the purpose of carrying out all or part of the services referred to above. Please note that, in this context, HOTEL RESTAURANT ORIGINES requires its service providers to implement strict confidentiality and data protection measures.

B - Data transfers outside the European Union

Personal data may be processed outside the European Economic Area (EEA). Where this is the case, HOTEL RESTAURANT ORIGINES will make every effort to ensure that this international data transfer has an adequate level of security and safeguards.

7 - How can you exercise your rights?

In accordance with the applicable personal data protection regulations, you may, at any time, exercise your rights of access, rectification and erasure of data concerning you, as well as your rights to restrict and object to processing and to the portability of your personal data.

You are also legally entitled to define directives regarding the fate of your personal data after your death.

Furthermore, any person who was a minor at the time their personal data was collected may obtain its erasure as soon as possible.

These rights may be exercised by writing to the following address:

HOTEL RESTAURANT ORIGINES Rue du Clos de la Chaux 63500 Le Broc - Issoire France contact@restaurant-origines.fr

In this context, please accompany your request with the information necessary to identify you (surname, first name, email) as well as any other information required to confirm your identity.

You are also entitled to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL) in the event of a breach of applicable personal data protection regulations, including the GDPR.

8 - IT Security / Transaction Security

Ensuring the security and confidentiality of the personal data you entrust to us is a priority for HOTEL RESTAURANT ORIGINES. We therefore implement all technical and organisational measures useful in view of the nature, scope and context of the personal data you provide to us, and the risks presented by its processing, in order to preserve the security of your personal data and, in particular, to prevent any accidental or unlawful destruction, loss, alteration, disclosure, intrusion, or unauthorised access to this data.

We offer you a secure online payment system using the latest available technology.

HOTEL RESTAURANT ORIGINES strives to combat online identity theft. This is why, for example, we use a system to detect fraudulent payments made by bank card. This system is designed to protect you in the event of loss or theft of your bank card.

The security and confidentiality of personal data depend on everyone's good practices. This is why we encourage you not to share your passwords with third parties, to always log out of your profile and social account (particularly in the case of linked accounts), and to close your browser window at the end of your session, especially if you access the internet from a computer shared with other people. This will help prevent other users from accessing your personal information.

9 - Contact Us

For any further questions regarding this policy or how HOTEL RESTAURANT ORIGINES processes your personal data, please contact us at the following address: contact@restaurant-origines.fr

10 - Changes to this Statement

HOTEL RESTAURANT ORIGINES reserves the right to update its personal data protection policy. When we make substantial changes to this Statement, we will publish a link to the Statement on our website's homepage.

11 - Opting out of telemarketing

Users may register on the telemarketing opt-out list by visiting the following link: https://www.bloctel.gouv.fr/